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The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming
November 2009
FernandesLMA2009:inap
This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system’s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.
In proceedings
Cláudio Fernandes, Nuno Lopes, Manuel Monteiro, Salvador Abreu
Proceedings of the 18th Intl. Conf. on Applications of Declarative Programming and Knowledge Management (INAP'09)
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Univ. Évora
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Cláudio Fernandes and Nuno Lopes and Manuel Monteiro and Salvador Abreu, The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming, , Proceedings of the 18th Intl. Conf. on Applications of Declarative Programming and Knowledge Management (INAP'09), Univ. Évora, November 2009.
Cláudio Fernandes, <a href="/people/members/view.php?code=a67489254550c1bb21b11ed44dd04776" class="author">Nuno Lopes</a>, Manuel Monteiro and <a href="/people/members/view.php?code=e927e6f7f16b0d293c89324129b1ea0e" class="author">Salvador Abreu</a>, <b>The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming</b>, <u>Proceedings of the 18th Intl. Conf. on Applications of Declarative Programming and Knowledge Management (INAP'09)</u>, <a href="http://www.uevora.pt" title="Link to external entity..." target="_blank" class="publisher">Univ. Évora</a>, November 2009.
@inproceedings {FernandesLMA2009:inap, author = {Cl{\'a}udio Fernandes and Nuno Lopes and Manuel Monteiro and Salvador Abreu}, title = {The Contact-Center Business Analyzer: a case for Persistent Contextual Logic Programming}, booktitle = {Proceedings of the 18th Intl. Conf. on Applications of Declarative Programming and Knowledge Management (INAP'09)}, publisher = {Univ. {\'E}vora}, abstract = {This article presents CC/BA, an integrated performance an- alyzer for contact centers, which has been designed and implemented using Persistent Contextual Logic Programming methods and tools. We describe the system’s architecture, place it in perspective of the exist- ing technology and argue that it provides interesting possibilities in an application area in which timely and accurate performance analysis is critical.}, month = {November}, year = {2009}, }
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